Refund policy

Last updated: October 24, 2026

This policy covers orders placed on hueandharbor.com, sold by ABES E-COM LLP ("Hue & Harbor", "we", "us"). It does not limit any rights you have under the law of your state.

1. Damaged, faulty or wrong items

If an item arrives damaged, leaking, faulty, expired or is not what you ordered, email hello@hueandharbor.com within 7 days of delivery with your order number and photos of the item and the box. We will refund the item or send a replacement, your choice, usually within 2 business days. You do not need to send the item back. Missing items are handled the same way.

2. Unopened items: 30-day returns

You can return items that are unopened, unused and still sealed within 30 days of delivery.

  1. Email us within 30 days of delivery with your order number and the items you want to return.
  2. We send you a return approval and our US returns address. Returns sent without an approval, or sent to our office in India, cannot be accepted.
  3. Pack the items safely and send them with a tracked service. You pay for return shipping unless the return is because of our mistake.
  4. When the items arrive, we check that the seals are intact. We refund your original payment method within 5 business days of receiving them. Your bank or card issuer may take 5 to 10 more business days to show it.

We refund the price you paid for the returned items. Original shipping charges are refunded only if your whole order is returned unopened within 30 days, or if the return is because of our mistake.

3. Opened items

For hygiene and safety reasons, we cannot accept returns of, or give refunds for, items that have been opened, used, or had their seal broken, unless the item arrived damaged, faulty, expired or wrong as described in section 1. A reaction to a product is not covered unless the product was faulty, so please read the full ingredient list on each product page and patch test before use.

4. Kits and bundles

A kit can be returned as a whole if every item in it is unopened and sealed. If only some items are sealed, we refund those items at their share of the kit price.

5. Coins, discounts and cashback

  • Coins earned on a returned order are removed. Coins you used on that order are given back to your account.
  • If you received video cashback for an order, the cashback amount is deducted from any refund on that order.
  • Discount codes are not reissued, and refunds are based on the price you actually paid after discounts.

6. Items we cannot take back

  • Gift cards.
  • Free gifts and samples, unless returned with the order they came with.
  • Items returned more than 30 days after delivery.

7. Cancellations

You can cancel an order for a full refund any time before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can be returned under this policy instead.

8. Late or missing refunds

If you have not received a refund 10 business days after we confirmed it, check with your bank first, then email us and we will help.

9. Contact

ABES E-COM LLP, Lig 22, Harshvardhan Nagar, Bhopal, Madhya Pradesh 462003, India. Email: hello@hueandharbor.com. Please do not send returns to this address.