Shipping policy

Last updated: October 24, 2026

1. Where we ship

We currently ship only to addresses in the United States. We cannot ship to other countries yet.

2. Shipping cost

  • Orders under $50: $5.99 flat rate.
  • Orders of $50 or more (after discounts, before tax): free.

3. Processing and delivery times

Orders are packed and shipped within 1 business day (Monday to Saturday, India Standard Time, excluding public holidays). Delivery usually takes 3 to 6 business days after shipping, so most orders arrive in 4 to 7 business days from the day you order. You will get a tracking link by email as soon as your order ships.

These are estimates, not guarantees. If we know we cannot ship your order within the time stated, we will email you before that time with a revised date and give you the option to cancel for a full refund. If you do not reply, we may keep the order open for the new date. If we cannot ship by the revised date, we will cancel and refund it unless you agree to wait. This follows the FTC Mail, Internet, or Telephone Order Merchandise Rule.

4. Duties, customs and taxes

Your order ships from India. We pay all US import duties and customs fees before delivery ("delivered duty paid"). You should never be asked to pay a duty or customs fee when your order arrives. If a carrier asks you for one, please do not pay it and email us. If you already paid it, send us the receipt and we will refund it in full.

US state and local sales tax is collected at checkout where the law requires it. It is shown before you pay.

5. Lost, late or stolen parcels

If your tracking has not updated for 10 business days, or it shows delivered but you cannot find your parcel after checking with neighbors and your building, email us within 30 days of the estimated delivery date. We will open a claim with the carrier and then reship your order or refund it.

6. Damaged parcels

If your order arrives damaged, email photos of the item and the box within 7 days of delivery. We will refund or replace it. See our refund policy.

7. Address errors

Please check your shipping address at checkout. We can change an address only before the order ships. If a parcel is returned to us because the address was wrong or incomplete, we will reship it once you confirm the correct address, and we may charge the cost of the second shipment. If you would rather cancel, we will refund the order minus the original shipping cost.

8. Contact

Questions about shipping: hello@hueandharbor.com.